Development and Application of Utility Operating Metrics for Customer Affordability

Key Takeaways

A challenging balance must be struck for utilities between providing water for public health and keeping water providers financially afloat with fairness to all ratepayers.

Several operating metrics are available to help utilities better address water affordability by analyzing customer financial data in real time.

Reporting affordability metrics supports utilities, and the water industry broadly, in identifying struggling communities and responding to key trends affecting them.